Thank you for choosing our electric golf cart! To ensure your satisfaction and protect your rights, we have established the following return and exchange policy:

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Return Policy

Return Period

1. Returns are accepted within 30 days from the date of purchase. Returns requested beyond this period will not be accepted.

Return Conditions

1. The item must be unused and in the same condition as when you received it.
2. The original packaging and all accessories (including manuals, tools, etc.) must be intact.
3. A valid proof of purchase (invoice or receipt) is required.

Non-Returnable Items

1. Items showing significant signs of use or damage.
2. Customized or special-order products (e.g., unique colors or configurations).
3. Items damaged or missing parts due to reasons unrelated to our responsibility.

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Exchange Policy

Exchange Eligibility

1. Items damaged during transportation.
2. Items received that do not match the order.
3. Items with manufacturing defects or quality issues.

Exchange Process

1. Contact us within 7 days and provide photos or videos to demonstrate the issue.
2. Once approved, we will guide you through the exchange process.

Exchange Period

1. Exchange requests must be initiated within 15 days of receiving the product.

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Refund Policy

Refund Process

1. Refunds will be processed within 5-7 business days after the returned item passes inspection.
2. Refunds will be issued to the original payment method.

Refund Amount

1. A full refund of the product price will be issued. Shipping fees are non-refundable unless the return is due to our error.
2. If the item is damaged, missing parts, or does not meet the return criteria, a partial refund may be issued.

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Return and Exchange Costs

Shipping Costs

1. If the return or exchange is due to a quality issue or our shipping error, we will cover the shipping costs.
2. For other reasons, the customer is responsible for return shipping fees.

Shipping Method Recommendations

1. We recommend using a trackable shipping method to ensure the safe return of the item.

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Special Notes

Customized Products

1. Customized products are not eligible for returns or exchanges unless they have quality issues or were damaged during transportation.

After-Sales Support

1. If you encounter any issues, please do not hesitate to contact our support team. We are here to assist you!

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Contact Us
For returns, exchanges, or any inquiries, please contact us through the following:

• Phone: 15221320139
• Email: xiong@win-tao.com
• Address: A-18 Building,1068 Jinyang East Road, Kunshan City, Suzhou City, Jiangsu Province

We are committed to providing you with excellent service. Thank you for your understanding and support!