At WINTAO, we are committed to providing fast, reliable, and secure shipping for all our electric vehicles and related products. We strive to ensure your order arrives in excellent condition and within the specified delivery time.

1. Shipping Locations

We offer shipping worldwide. Please check the product page for any specific shipping restrictions or limitations based on your location.

2. Processing Time

Once your order is placed, it will typically be processed within 1-3 business days. Orders are processed from Monday to Friday, excluding weekends and holidays. Please note that processing times may vary depending on the product’s availability and order volume.

3. Shipping Methods and Delivery Time

We offer multiple shipping methods based on your location. The available options will be displayed at checkout, along with estimated delivery times.

• Standard Shipping: Estimated delivery time of 35-45business days.
• Expedited Shipping: Estimated delivery time of 30-35business days.
• Express Shipping: Estimated delivery time of 15-20business days.

Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather delays or customs processing.

4. Shipping Costs

Shipping costs are calculated based on the shipping method, the weight of the product, and the delivery destination. The total shipping fee will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has shipped, you will receive a tracking number and a link to track your order. You can use this number to track your shipment through the courier’s website.

6. International Shipping

For international orders, please note that customs duties, taxes, and import fees may apply. These fees are the responsibility of the recipient. We recommend checking with your local customs office for more information regarding these additional charges.

7. Shipping Delays

While we strive to ensure timely deliveries, please be aware that shipping delays can occur due to circumstances beyond our control. In such cases, we will keep you informed and work with our shipping partners to resolve any issues promptly.

8. Damaged or Lost Items

If your order arrives damaged or is lost during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your product.

9. Return and Exchange Policy

For more information on returns, exchanges, and refunds, please refer to our Return Policy page.

10. Contact Us

If you have any questions regarding shipping, feel free to reach out to us at:

• Email: xiong@win-tao.com
• Phone: +86-152-21320139

Our team is happy to assist you.